Terms and conditions

Welcome to Regal Raffel Boutique. Before participating in our luxury raffles, please ensure you read and understand our terms and conditions. These guidelines are designed to ensure a fair, transparent, and enjoyable experience for all participants.

Eligibility and participation requirements

To ensure fairness and legal compliance, please take note of the following essential conditions for purchasing a raffle ticket and being eligible for a prize:

  • You must be 18 years old or over to participate.
  • You are required to provide accurate contact details, including an email address for your invoice and ticket, and shipping information for prize delivery.
  • If the reserve price for a raffle is not met by 15th July 2026 the winner will be entitled to a 30% of the ticket sales in monetary value.
  • PLEASE STATE CLEARLY AT CHECKOUT IN THE REMARKS PAGE WHICH ITEM THE TICKETS ARE FOR 
  • Your receipt serves as your official ticket, so please keep it safe.
  • Most importantly, enjoy your win and dream big!

Prize claiming process for winners

Congratulations to all our winners! If you are the lucky recipient of one of our luxury prizes, which are randomly generated, we will contact you directly. We will reach out via email to confirm your win and make all necessary arrangements for the safe and secure delivery of your prize. Please ensure your contact details are up to date.

Resolving issues and disputes

At Regal Raffel Boutique, we are committed to ensuring your complete satisfaction. Should you encounter any issues with your prize or participation, please contact us promptly. We endeavour to resolve any concerns swiftly and fairly, aiming for a satisfactory outcome for all parties involved.

Data protection and privacy policy

Your privacy and data security are paramount to us. All personal and payment information you provide to Regal Raffel Boutique will be securely kept in an encrypted file. This information will be disposed of in accordance with the Data Protection Act 2018, ensuring your details remain private and protected.